B:Yes.
A:我的名字是爱瑞丝·萨娜。如果有什么我能效劳的请告诉我。感谢你的来电,我们期待为你服务。
Unit 13 Aftersales Service
Part Ⅰ Situational Dialogues
Situational Dialogue 1
Mr.Brook is inquiring about aftersales service.
(A:customer service representative,B:Mr.Brook)
A:Good morning,may I help you,sir?
B:Oh,yes,I’m quite impressed by your products. I’d like to know about the aftersales your company provides.
A:I can assure you that we offer the highest quality of care for all of our customers. After-sales service is one of the most important parts of our sales service.