B：Yes.
A：我的名字是爱瑞丝·萨娜。如果有什么我能效劳的请告诉我。感谢你的来电，我们期待为你服务。
Unit 13 Aftersales Service
Part Ⅰ Situational Dialogues
Situational Dialogue 1
Mr.Brook is inquiring about aftersales service.
（A：customer service representative，B：Mr.Brook）
A：Good morning，may I help you，sir？
B：Oh，yes，I’m quite impressed by your products. I’d like to know about the aftersales your company provides.
A：I can assure you that we offer the highest quality of care for all of our customers. After-sales service is one of the most important parts of our sales service.